A career at Community
Health Centers offers a unique opportunity to join a team that makes a real
impact in our community every day, by improving individuals' health while
enhancing their quality of life.
Top Reasons to Work at
Community Health Centers
- A great benefits package that includes healthcare
coverage, retirement plans, vacation, sick leave, and more.
- Competitive compensation with advancement opportunities
and tuition / training reimbursement.
- Awarded “Best and Brightest Companies to Work for in
the Nation” in 2018.
- Awarded “Top 100 Workplaces for Growing Families” by
- Modernized and attractive health centers, that patients
The Chief of Quality position
focuses on patient centeredness, interdisciplinary teamwork, and achieving key
quality and efficiency initiatives. The position builds and actively promotes infrastructure
to improve the health status of all Community Health Center patients,
particularly in areas of cost efficiency and quality. It serves as a liaison to managed care
relationships and supports the Chief Medical Officer (CMO) and the CHC Providers
in clinically integrated care.
include oversight of the Director of Quality Clinical Outcomes, Data Analyst
and RN Utilization Review Department and working in partnership with the
Director of Nursing. The Chief of Quality works with the CMO or designee and
carries out quality initiatives that may involve any area of focus of the
Quality Improvement Committee. In addition to improving the quality of care,
the Chief of Quality assists to reduce overall expenditures by managing costs
at the patient level. Achieving these goals requires enhanced collaboration,
demonstrated through compliance with recognized clinical best practices and
The Chief of Quality
assists Providers to work in a more united way to ensure the delivery of optimal,
efficient care. Clinical integration is a strong foundation for moving toward new
payment models that reward Providers for high-quality, high-value care. The Chief
of Quality recognizes and works toward health system integration to achieve improved
market position, expanded continuum of care, improved organizational
performance and a better patient experience and patient outcomes.
and Specific Duties:
- Aligns Providers to improve the cost and quality of
- Advises the Executive Leadership team on emerging
trends, methodologies or issues in billing, coding, compliance or
- Works to improve market position, expand continuum of
care, improve organizational performance and a better patient experience
- Works effectively on projects with outside
stakeholders, grant agencies, managed care and other groups as assigned.
- Serves as the organizations designated Medicare
Compliance Officer to ensure compliance with all existing and emerging requirements
related to CMS
- Serves on Organizational Committees such as
Quality of care:
- Promote a higher quality of care and more
cost-efficient patient services, by directing better coordinating care
across the continuum of conditions, providers, settings and time
- Enhances collaboration and demonstrates compliance with
recognized clinical best practices and improved outcomes.
- Motivates and works one-on-one, in groups, at Provider
Monthly Site Meetings, Provider Quarterly Meetings, or other training
settings to assist Providers and/or other staff to work in a more united
way to ensure the delivery of optimal, efficient care, and clinical
- The Chief of Quality tracks quality and outcome
measures', an important facet of improving quality of care and increasing
Pay-for-Performance (P4P) revenue along with meeting HRSA standards and
- Provides analysis of data that is understandable to different
audiences, such as providers and staff, leaders, executive leadership, QIC
and Board of Directors
- Monitors industry trends and takes required action on
reports including Uniform Data Sets (UDS), Health Effectiveness Data
Information Sets (HEDIS), Quality Dashboard, Meaningful Use, grant
reports, Patient Centered Medical Home requirements and others as
- Benchmarks performance against clinical industry
- Acts also as an internal consultant and makes
improvement recommendations as necessary
- Facilitates rapid and seamless information sharing,
thereby improving care continuity, eliminating duplicative diagnostic
testing, and reducing the risk of medical errors
- Promotes CHC and community-level disease management
with attention to population health, thus improving overall health
- Conduct QI/QA assessments on at least a quarterly
basis, using data systematically collected from patient records, to
- Provider adheres to current evidence-based clinical
guidelines, standards of care, and standards of practice in the provision
of health center services, as applicable.
- The identification of any patient safety and adverse
events and the implementation of related follow-up actions, as necessary.
- Participates on the Quality Improvement Committee (QIC).
- In partnership with the QIC Committee, other
departments and leaders, develops, evaluates and implements process and/or
policies and procedures for performance improvement.
- Under the direction of the Chief Medical Officer (CMO)
ensure implementation of the Quality Improvement/Quality Assurance,
updates the QI/QA procedure as necessary, leads the QIC when designated by
- Implements and facilitates cross-functional teams to
complete projects or assignments.
- Able to work effectively on project with outside
stakeholders, grant agencies.
- Participates in periodic mock surveys to assess
- In addition to improving the quality of care, the Chief
of Quality assists to reduce overall expenditures by managing costs at the
- Participates and acts as a liaison with all managed
care organizations and other Payers as contracted with CHC and coordinates
data for action
- Ensures compliance with all applicable regulatory agencies
and internal policies.
- Other duties as assigned
- 3 years' experience preferred working in the areas of
Quality, Data Outcomes, Process Improvement Projects, QI or QA activities
within a healthcare entity
- Knowledge of CMS regulations pertaining to Medicare and
- Working knowledge of Microsoft Office, Excel
Spreadsheets, portals and extensive knowledge of the components of medical
records is required.
- MD or DO, Board Certification preferred
- Active Florida Medical License required or has applied
for a Florida license
- Excellent reading comprehension and writing skills
including spelling and grammar.
- Statistical analysis skills for trending analysis and
- Ability to communicate effectively with clinical as
well as non-clinical staff and express the QI mission with all its
- Communicate with a high degree of professionalism in
both writing and speech; maintain professional demeanor and dress.
- Maintain confidentiality of all clinical and corporate
- Proficient in electronic health record system.
- Able to work flexible hours as needed.
- Reliable transportation and current Florida Driver's
license is required.
- Travels to all CHC locations.