CHC follows the CMS requirements which requires
all team members to obtain a COVID-19 vaccination.
A career at Community Health Centers offers a unique opportunity
to join a team that makes a real impact in our community every day, by improving
individuals' health while enhancing their quality of life.
Top Reasons to Work at Community Health Centers
- A great benefits
package that includes healthcare coverage, paid time off, paid holidays,
retirement plan, and more.
compensation with advancement opportunities and tuition / training
- Awarded "Best and Brightest Companies to Work for in
the Nation" in 2018, 2019, 2020, and 2021.
- Awarded "Top 100
Workplaces for Growing Families" by Orlando Sentinel.
- Modernized and attractive
health centers, that patients love.
Responsible for greeting patients, patient registration, financial
counseling, referrals, establishing and maintaining accurate patient dental
records in the computer. This position may require some medical and dental
front desk responsibilities.
Primary Responsibilities and Specific Duties:
- Must be able to
accurately perform job duties at a Center with 5 or more dental scheduling
- Greet patients
with a smile and introduce self.
- Resolve patient
requests, questions and complaints frequently requiring analysis of situations
to determine best use of resources.
- Build and maintain
business relationship with patients by providing prompt and accurate
service so as to promote patient loyalty.
communication skills and problem-solving abilities
- Schedule patient
- Record all
cancellations and No Show's; send "No Show" letter.
appointment reminder calls and confirms patient appointments accurately.
- Collects and
verifies appropriate patient demographic and insurance information.
- For scheduled
patients - maintain a "quick call" list for cancellations.
- Enters provider
approved payment arrangements in patient account and provides patient with
payment plan information.
- Prints visit
summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment
card to patients.
- Possess practical
knowledge of MCNA referral process, enters and submits patient
- Prints visit
summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment
- Provides patient
with complete sliding scale program information.
evaluates and documents sliding scale program application, supporting
documentation and accurately determines program eligibility.
- Provides patient
with program specific benefit insurance information.
- Assist patients
with billing problems.
- Finalize all
paperwork for billing ensuring Dentist signatures.
- Respond to
questions regarding patient balances, collections, and insurance.
actions and/or telephone encounters.
- Generates and
prints patient No-Show letters daily.
- Monitors dental
- Scans, titles and
files patient documents using the correct naming conventions and locations.
- Perform a variety
of duties associated with referring patients to other specialist or
institutions for additional dental care.
- Review and explain
process for referral to patient including, but not limited to what is involved,
who providers are and how to get to specialist's office.
- Responsible for
MCNA referral process including accurately entering and submitting patient
referral information into the web portal.
Equipment and Software Applications:
- Answer telephones;
transfers call to appropriate staff, takes messages
- Manages Outlook
mail and calendar daily.
knowledge in the navigation and use of eClinical Works and Tiger View.
- May be required to
travel to other CHC locations.
- Perform other duties
as assigned or necessary.
- High school
diploma or equivalent.
- 2 years of dental
office experience preferred including Electronic Medical Records or other
customer service skills.
experience with Care Credit financing preferred.
- Must be proficient
with dental procedure codes; exemplary attendance and punctuality is
- Able to work
flexible hours and travel to other dental sites as needed.