Front Desk Lead - Forest City

Primary Responsibilities and Specific Duties:

  • Follows policies and procedures to contribute to the efficiency of the front offices.
  • Assists with resolution and de-escalation of customer service issues and engages Center Manager as needed.

  • Remains proficient in all front desk functions.

  • Covers as appropriate during staff vacancies, vacation, leaves of absence, etc.

  • Assists Center Manager to ensure daily and weekly tasks are completed.

  • In the absence of Center Manager, works with leadership to address center issues

  • Works with/or in the absence of the Center Manager on the daily schedule if necessary due to absences. 

  • Keeps the flow of the work running smoothly, and reports any issues that may impede the work environment to the Center Manager.

  • Makes assignments such as check in, check out, break and meal periods

  • Assists with orientation and training of newly hired staff.

  • May be requested to meet perspective applicants to give input on how they would compliment the team if hired.

  • Completes additional projects and/or duties as assigned or necessary by the Center Manager within established guidelines.

  • Performs other duties as assigned.

Equipment/Machinery Used in Position: 

  • Computer, printer, copier, fax, calculator, telephone

Health/Safety Considerations of Position:

  • Minimal to moderate exposure to infectious/contagious illnesses depending on exact work location.



  • High school diploma or equivalent is required; some business classes, vocational/technical training preferred 


  • None


  • Minimum of 1 year previous experience in a practice management setting

  • Electronic Health Records software or equivalent experience is required

Required Special skills:

  • Excellent customer service skills

  • Computer skills and medical software experience, especially Electronic Health Records required

Other requirements:

  • Must work flexible hours as required