Primary Responsibilities and Specific Duties:
Assists with resolution and de-escalation of customer service issues and engages Center Manager as needed.
Remains proficient in all front desk functions.
Covers as appropriate during staff vacancies, vacation, leaves of absence, etc.
Assists Center Manager to ensure daily and weekly tasks are completed.
In the absence of Center Manager, works with leadership to address center issues
Works with/or in the absence of the Center Manager on the daily schedule if necessary due to absences.
Keeps the flow of the work running smoothly, and reports any issues that may impede the work environment to the Center Manager.
Makes assignments such as check in, check out, break and meal periods
Assists with orientation and training of newly hired staff.
May be requested to meet perspective applicants to give input on how they would compliment the team if hired.
Completes additional projects and/or duties as assigned or necessary by the Center Manager within established guidelines.
Performs other duties as assigned.
Equipment/Machinery Used in Position:
Computer, printer, copier, fax, calculator, telephone
Health/Safety Considerations of Position:
Minimal to moderate exposure to infectious/contagious illnesses depending on exact work location.
High school diploma or equivalent is required; some business classes, vocational/technical training preferred
Minimum of 1 year previous experience in a practice management setting
Electronic Health Records software or equivalent experience is required
Required Special skills:
Excellent customer service skills
Computer skills and medical software experience, especially Electronic Health Records required
Must work flexible hours as required