Scope of Position:
Responsible for greeting patients, patient registration, financial counseling, establishing and maintaining accurate patient records in the computer. This position may require some medical and dental front desk responsibilities.
Treats patients, staff and visitors with courtesy, sensitivity and respect.
Maintains patient confidentiality.
Adheres to policies and procedures.
Adheres to CHC Quality Policy and participates actively in Quality Improvement Process activities.
Follows Safety and OSHA requirements.
Participates in cross training activities.
Adheres to the CHC dress code and maintains a professional appearance.
Attends required meetings and participate on committees as requested.
Enhances professional growth and development by attending in-service meetings and continuing education programs.
Cooperates with supervisory staff in examining co-worker problems.
Standing for short periods of time
Sitting for long periods of time
Walking short distances frequently
Lifting up to a minimum of 10 pounds
Working with small implements requiring accuracy and precision
Operating light equipment
Operating equipment (computer, keyboard, calculator, etc.)
Reading forms/instructions/technical information
Following non-technical/technical directions
Speaking understandably to people of various ages, educational levels, cultural backgrounds in person/by telephone
Hearing verbal conversations with people of various ages, educational levels, cultural backgrounds in person/by telephone
Working under tight deadlines
Making decisions with variable guidance
Computer, printer, copier, scanner, telephone, fax machine, calculator.
Minimal to moderate exposure to infectious/contagious illnesses depending on location. Must utilize universal precaution in clinical or exposure situations.
Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
Participate in team meetings to communicate and address patient care and operational requirements.
Greet patients with a smile and introduce self.
Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Provide prompt and accurate service to promote patient loyalty.
Excellent communication skills and problem-solving abilities.
Patient Registration (check in and check out)
Obtain accurate patient demographic information and Pharmacy of choice.
Copy insurance cards/driver's license.
Keep patient apprised of wait times.
Collect applicable co-pays.
Verifies patient insurance coverage.
Accurately schedule all patient appointments.
Record all cancellations and No Show's; send ?No Show? letter.
For scheduled patients ? maintain a ?quick call? list for cancellations.
Post charges; cancellations.
Accept patient payments; stamp back of checks (obtain driver's license number and signature); enter account number on credit card receipt.
Post payments to computer accurately and in timely manner (no later than one day after payment is received).
Prepare revenue for bank deposit and give to Center Manager for timely depots.
Prepare and balance daily Operator/Location Close Report; obtain Manager signature
Use of Equipment and Software applications
Answer telephones; transfers call to appropriate staff.
Take messages and place them in designated area.
Answer phone queries from other facilities, public health units, etc.
Manages Outlook mail and calendar daily.
Demonstrates practical knowledge in the use of the computer terminal.
Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
Contact patients for payment plans (as required).
Enter patient data into computer, update yearly or as needed.
Assist patients with billing problems.
Assist patients with Medicaid eligibility application and/or other payer programs.
Respond to questions regarding patient balances, collections, and insurance.
Audit patient charts.
Discuss supplies required for downtime procedures.
Generates end-of-day closing reports and procedures. Balances cash, checks and credit card charges.
Maintain confidentiality of patient information.
May be required to travel to other CHC locations.
Perform other duties as assigned or necessary.
High school diploma or equivalent required.
1 year of front office experience required including Electronic Medical Records.
Exceptional customer service skills.
Previous dental office experience preferred.
Experience with Care Credit financing preferred.
Must be proficient with procedure codes; exemplary attendance and punctuality is required.
Able to work flexible hours.
Hepatitis B vaccine will be offered at the time of employment and made available when desired.
Continued employment is contingent on the successful completion of ECW Training.