• Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.

• Participate in team meetings to communicate and address patient care and operational requirements.

• Customer Service

• Greet patients with a smile and introduce self.

• Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

• Provide prompt and accurate service to promote patient loyalty.

• Excellent communication skills and problem-solving abilities.

• Patient Registration (check in and check out)

• Obtain accurate patient demographic information and Pharmacy of choice.

• Copy insurance cards/driver's license.

• Keep patient apprised of wait times.

• Collect applicable co-pays.

• Verifies patient insurance coverage.

• Accurately schedule all patient appointments.

• Record all cancellations and No Show's; send No Show letter.

• For scheduled patients maintain a quick call list for cancellations.

• Post charges; cancellations.

• Accept patient payments; stamp back of checks (obtain driver's license number and signature); enter account number on credit card receipt.

• Post payments to computer accurately and in timely manner (no later than one day after payment is received).

• Prepare revenue for bank deposit and give to Center Manager for timely depots.

• Prepare and balance daily Operator/Location Close Report; obtain Manager signature

• Use of Equipment and Software applications

• Answer telephones; transfers call to appropriate staff.

• Take messages and place them in designated area.

• Answer phone queries from other facilities, public health units, etc.

• Manages Outlook mail and calendar daily.

• Demonstrates practical knowledge in the use of the computer terminal.

• Financial Counseling

• Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.

• Contact patients for payment plans (as required).

• Enter patient data into computer, update yearly or as needed.

• Assist patients with billing problems.

• Assist patients with Medicaid eligibility application and/or other payer programs.

• Respond to questions regarding patient balances, collections, and insurance.

• Administrative Procedures

• Audit patient charts.

• Discuss supplies required for downtime procedures.

• Generates end-of-day closing reports and procedures.  Balances cash, checks and credit card charges.

• Maintain confidentiality of patient information.

• May be required to travel to other CHC locations.  

• Perform other duties as assigned or necessary.

Education:   

• High school diploma or equivalent required.

Experience: 

• 1 year of front office experience required including Electronic Medical Records. 

• Exceptional customer service skills.

• Previous dental office experience preferred. 

• Experience with Care Credit financing preferred.

Certification/Licensure: 

• None

Special Skills: 

• Must be proficient with procedure codes; exemplary attendance and punctuality is required.

• Bi-lingual preferred.

Other requirements:

• Able to work flexible hours.

• Hepatitis B vaccine will be offered at the time of employment and made available when desired. 

• Continued employment is contingent on the successful completion of ECW Training.