A career at Community Health Centers offers a unique opportunity
to join a team that makes a real impact in our community every day, by
improving individuals' health while enhancing their quality of life.
Top Reasons to work at Community Health Centers
- A great benefits
package that includes healthcare coverage, retirement plans, vacation,
sick leave, and more.
compensation with advancement opportunities and tuition / training
- Awarded “Best and
Brightest Companies to Work for in the Nation” in 2018.
- Awarded “Top 100
Workplaces for Growing Families” by Orlando Sentinel.
- Modernized and
attractive health centers, that patients love.
Responsible for greeting patients, patient registration, financial
counseling, establishing and maintaining accurate patient records in the
computer. This position may require some
medical and dental front desk responsibilities.
Primary Responsibilities and Specific Duties:
- Must be able to
accurately perform job duties at a Center with 5 or more scheduling
templates or requires both medical and dental front desk responsibilities.
- Participate in
team meetings to communicate and address patient care and operational
- Greet patients
with a smile and introduce self.
- Resolve patient
requests, questions and complaints frequently requiring analysis of
situations to determine best use of resources.
- Provide prompt and
accurate service to promote patient loyalty.
communication skills and problem-solving abilities.
- Obtain accurate
patient demographic information and Pharmacy of choice.
- Copy insurance
- Keep patient
apprised of wait times.
- Collect applicable
- Verifies patient
schedule all patient appointments.
- Record all
cancellations and No Show's; send “No Show” letter.
- For scheduled
patients – maintain a “quick call” list for cancellations.
- Post charges;
- Accept patient
payments; stamp back of checks (obtain driver's license number and
signature); enter account number on credit card receipt.
- Post payments to
computer accurately and in timely manner (no later than one day after
payment is received).
- Prepare revenue
for bank deposit and give to Center Manager for timely depots.
- Prepare and
balance daily Operator/Location Close Report; obtain Manager signature
Use of Equipment and Software Applications
- Answer telephones;
transfers call to appropriate staff.
- Take messages and
place them in designated area.
- Answer phone
queries from other facilities, public health units, etc.
- Manages Outlook
mail and calendar daily.
practical knowledge in the use of the computer terminal.
- Interview patients
to determine employment status, insurance coverage(s) and insurance plan
deductibles; sliding fee scale, and eligibility for payment plans.
- Contact patients
for payment plans (as required).
- Enter patient data
into computer, update yearly or as needed.
- Assist patients
with billing problems.
- Assist patients
with Medicaid eligibility application and/or other payer programs.
- Respond to
questions regarding patient balances, collections, and insurance.
- Audit patient
- Discuss supplies
required for downtime procedures.
end-of-day closing reports and procedures.
Balances cash, checks and credit card charges.
confidentiality of patient information.
- May be required to
travel to other CHC locations.
- Perform other
duties as assigned or necessary.
- High school
diploma or equivalent required.
- 1 year of front office
experience required including Electronic Medical Records.
customer service skills.
- Previous dental
office experience preferred.
- Experience with
Care Credit financing preferred.
- Must be proficient
with procedure codes; exemplary attendance and punctuality is required.
- Able to work
- Hepatitis B
vaccine will be offered at the time of employment and made available when
employment is contingent on the successful completion of ECW Training.