A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life. 

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded "Best and Brightest Companies to Work for in the Nation" for 5 consecutive years.
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Scope of Position:

The purpose of the Clinical Quality Outcomes - CNA position is to improve health outcomes through coordinating care by enhancing communication and the continuity of care. The Clinical Quality Outcomes - CNA will consult with other health care team members to coordinate services for Community Health Center patients. The Clinical Quality Outcomes - CNA will follow-up on assigned patients gaps in care and assist with clinical quality initiatives.

Primary Responsibilities and Specific Duties:

• Consistently participates in and actively adheres to patient care expectations to attain clinical goals set forth by supervisor.
• Participates in patient care coordination, pre-visit planning, one-on-one communication, email, patient contact, and documentation of any services accessed and/or health care related concerns/needs that have arisen since last visit.
• Be proficient in accessing Managed Care Portals for ER/Hospitalization Reports.
• Work with care team and providers utilizing the electronic medical record to identify and actively close care gaps during time of patient visit.
• Answers the telephone in a courteous and professional manner.
• Assist the health care team with monitoring health care gaps.
• Continue to act as an advocate for individual care needs by identifying and communicating opportunities for care interventions, including identifying and addressing gaps in care as reported by Managed Care Companies along with Quarterly Assessment data.
• Follow up with patient hospitalizations, emergency or urgent visits, institutional facility admissions and re-admissions to identify issues and schedule follow up appointments with PCP to improve patient outcomes.
• Establishes and maintains professional working relations with referral sources, community resources and care providers.
• Participates in data collection related to the delivery of services and patient level outcomes.
• Participates in team meetings to communicate and address patient care and operational requirements.
• Ensures that tracking and follow up are performed on client care visits at CHC and treatment received at other medical centers such as preventive care screenings and assessments and abnormal laboratory results for specific tests in a timely manner as directed by the nurse supervisor.
• Informs supervisor of any management or operating problems that may affect quality and the standards of patient services.
• May be required to travel to other CHC locations as assigned.
• Performs other duties as assigned.

Qualifications:

Education:

• High School Diploma or equivalent
• Certified Nursing Assistant program approved by the Florida Board of Nursing

Experience:

• Minimum of 1-year experience working as a Certified Nursing Assistant.
• Ability to demonstrate organizational skills and attention to detail and possess a good working knowledge of electronic medical records.
• Basic understanding of medical terminology and documentation.
• Ability to use basic mathematical skills.
• Experience with Excel documents

Certification/Licensure:

• Certified Nursing Assistant license with the State of Florida
• Current Basic Life Support (BLS) certification required or must be completed within 30-days of hire.

Special Skills:

• Maintains a professional relationship and positive attitude with co-workers, the public, patients, and the entire organization.
• Maintains the highest professional and work ethics.
• Displays enthusiasm toward the work, mission, and vision of the organization.
• Bilingual skills preferred

Other requirements:

• Able to perform repetitive tasks.
• Able to work flexible hours and sites as needed.
• Exceptional customer service skills.
• Ability to communicate effectively, verbally and in writing.