A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded "Best and Brightest Companies to Work for in the Nation" for five consecutive years.
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Job Summary:

The Patient Intake Representative is responsible for first class customer service and for performing one or more of the following assignments: processing information obtained from patients utilizing the appointment request and form completion functions available through Community Health Centers, Inc. website and assisting those wishing to access services through the platform. In addition, will assist the call center with live call duties when requested.

Primary Responsibilities and Specific Duties:

• Act as patient intake processor for website inquiries and information.
• Transfer all necessary data from web forms into EHR in a timely manner
• Communicate with contacts via website chat software promptly to respond to questions and provide general information, as needed.
• Answers the telephone promptly, as needed
• Schedules patient appointments as requested according to CHC workflows/guidelines
  • Addresses patients in a courteous and professional manner.
• Obtains and enters accurate demographic information into CHC electronic health record (address, telephone number, insurance information, etc.).
• Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit and insurance status with caller.
• Informs caller of necessary items to bring to appointment (including identification card, insurance card, medications, office visit fee, etc.).
• Informs caller of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival, and discharge guidelines.
• Answers questions and offer other information, as requested or needed.
• Performs outbound calls to cancel or reschedule patient appointments and/or provide additional information as needed.
• Provides assistance with special projects as needed.
• Responsible for escalating calls appropriately according to procedures.
• Communicates to Supervisor cases needing a higher level of intervention in a timely manner.
• Maintains proper and accurate documentation of all activities as determined.
• Maintains performance expectations such as: Processing web information and reaching out to patient within 24 hours along with other performance metric requirements.
• Maintains patient confidentiality at all times in accordance with HIPAA regulations.

Performs other duties as assigned.

Qualifications

Education:

• High school diploma or equivalent is required; some business classes, vocational/technical training preferred

Experience:

• At least 1-year previous experience in a medical office setting or call center environment
• Knowledge of E-Clinical software or equivalent is preferred.

Special Skills:

• Skill in creating an atmosphere conducive to customer friendly relations by providing, memorable, courteous, friendly and prompt customer service.
• Bilingual (English/Spanish) communications skills helpful and may be required in some instances; Ability to show courtesy and respect to all customers.
• Ability to be a team player.
• Typing and computer skills.
• Analytical skills, accuracy, and attention to detail.

Other Requirements:

• Able to work flexible hours as needed.