Center Manager - Pine Hills

Primary Responsibilities and Specific Duties:

  • Oversees the management of Center(s) including both Operations and Clinical teams

    • Management responsibilities include but are not limited to:

      • Provides supervision, training, and evaluation of all staff within the center in collaboration with other management personnel

      • Monitors and ensures compliance with the following requirements: employee performance management, coaching session, timely and accurate notes

      • Hires, promotes, disciplines, and terminates staff in partnership with HR and in accordance with legal requirements and corporate policies and procedures

      • Facilitates the professional development of staff

      • Ensures compliance with CHC policies and procedures.  For example: Progressive, Discipline/Termination; Time, Attendance & Punctuality; HIPAA Medical Records, Incident Reporting, Infection Control, Safety, Workplace Violence, etc.

      • Responsible for maintaining and updating knowledge of all new and existing policies and procedures and participates in education of staff

      • Meets regularly with center leaders and employees to communicate corporate direction and performance feedback. 

      • Facilitates monthly provider, staff and team meetings

      • Develops center schedules and monitors overtime

      • Ensures compliance with work flow processes

      • Initial recipient of call-outs for direct reports and responsible for coordinating staff and provider coverage

  • In partnership with Regional Director, ensures the Center is meeting department and organizational goals. This includes strategic initiatives, turnover, financial requirements and productivity.

    • Collaborates with leaders across the organization to identify objectives and strategies.  In areas such as, performance improvement in care coordination, communications and management of patient care

    • Examples of strategies include: pre-visit planning, huddles, one-on-one communication, regular site meetings to communicate and address patient care and operational requirements

    • Ensures ongoing training to team members of the center including care teams and operations teams

  • Maintains knowledge of, adheres to, and enforces corporate policies and procedures. Seeks guidance from Regional Director and appropriate internal resources, such as Human Resources and Finance.

  • Receives and resolves patient and staff concerns, and applies problem solving strategies and techniques.  Keeps Regional Director informed of any patient and staff concerns.

  • Assists with project management initiatives and implementation of goals and objectives

  • Monitors and manages daily provider productivity to ensure a positive financial status.  Modify templates as needed to support productivity.

  • Monitors and approves purchasing processes for assigned areas

  • Participates in patient centered marketing activities in accordance with approved marketing plans and community events

  • Participates in center QI/QA activities in accordance with the corporate QI/QA plans

  • Monitors and provides periodic written and verbal reports on the status of the center's performance and key opportunities

  • In partnership with Regional Directors, monitors reports/dashboard to identify variances in center performance and coordinates with other leaders to address successes and deficiencies

  • Ensures center compliance with regulatory and grant requirements

  • Maintains all necessary center information brochures, accreditation documents, and other information

  • Maintains knowledge of and adheres to corporate policies related to Safety, Risk Management, AAAHC, HRSA, OSHA and VFC requirements

  • Performs other duties as assigned


Qualifications:

Education:

  • Bachelor's Degree in Business, Healthcare Administration or related field.  Four (4) years of directly related work experience may be considered in lieu of a specialized Bachelor's Degree.

Experience:

  • A minimum of 3 years supervisory experience in a practice management or healthcare setting is required

Certification/Licensure:

  • None

Required Special Skills:

  • Excellent leadership and organizational skills

  • Excellent customer service skills

  • Excellent written and oral communication skills

  • Computer skills and medical software experience, especially Electronic Health Records

Other requirements:

  • Must work flexible hours as required

  • Travel to multiple locations as required

  • Required to maintain a valid Florida Driver's License

  • Required to respond to after hour alarm calls