Primary Responsibilities and Specific Duties:
Oversees the management of Center(s) including both Operations and Clinical teams
Management responsibilities include but are not limited to:
Provides supervision, training, and evaluation of all staff within the center in collaboration with other management personnel
Monitors and ensures compliance with the following requirements: employee performance management, coaching session, timely and accurate notes
Hires, promotes, disciplines, and terminates staff in partnership with HR and in accordance with legal requirements and corporate policies and procedures
Facilitates the professional development of staff
Ensures compliance with CHC policies and procedures. For example: Progressive, Discipline/Termination; Time, Attendance & Punctuality; HIPAA Medical Records, Incident Reporting, Infection Control, Safety, Workplace Violence, etc.
Responsible for maintaining and updating knowledge of all new and existing policies and procedures and participates in education of staff
Meets regularly with center leaders and employees to communicate corporate direction and performance feedback.
Facilitates monthly provider, staff and team meetings
Develops center schedules and monitors overtime
Ensures compliance with work flow processes
Initial recipient of call-outs for direct reports and responsible for coordinating staff and provider coverage
In partnership with Regional Director, ensures the Center is meeting department and organizational goals. This includes strategic initiatives, turnover, financial requirements and productivity.
Collaborates with leaders across the organization to identify objectives and strategies. In areas such as, performance improvement in care coordination, communications and management of patient care
Examples of strategies include: pre-visit planning, huddles, one-on-one communication, regular site meetings to communicate and address patient care and operational requirements
Ensures ongoing training to team members of the center including care teams and operations teams
Maintains knowledge of, adheres to, and enforces corporate policies and procedures. Seeks guidance from Regional Director and appropriate internal resources, such as Human Resources and Finance.
Receives and resolves patient and staff concerns, and applies problem solving strategies and techniques. Keeps Regional Director informed of any patient and staff concerns.
Assists with project management initiatives and implementation of goals and objectives
Monitors and manages daily provider productivity to ensure a positive financial status. Modify templates as needed to support productivity.
Monitors and approves purchasing processes for assigned areas
Participates in patient centered marketing activities in accordance with approved marketing plans and community events
Participates in center QI/QA activities in accordance with the corporate QI/QA plans
Monitors and provides periodic written and verbal reports on the status of the center's performance and key opportunities
In partnership with Regional Directors, monitors reports/dashboard to identify variances in center performance and coordinates with other leaders to address successes and deficiencies
Ensures center compliance with regulatory and grant requirements
Maintains all necessary center information brochures, accreditation documents, and other information
Maintains knowledge of and adheres to corporate policies related to Safety, Risk Management, AAAHC, HRSA, OSHA and VFC requirements
Performs other duties as assigned
Bachelor's Degree in Business, Healthcare Administration or related field. Four (4) years of directly related work experience may be considered in lieu of a specialized Bachelor's Degree.
A minimum of 3 years supervisory experience in a practice management or healthcare setting is required
Required Special Skills:
Excellent leadership and organizational skills
Excellent customer service skills
Excellent written and oral communication skills
Computer skills and medical software experience, especially Electronic Health Records
Must work flexible hours as required
Travel to multiple locations as required
Required to maintain a valid Florida Driver's License
Required to respond to after hour alarm calls