• Maintains the Dental Coverage Calendar and works in collaboration with the Administrative Assistant in providing clerical support to the VP/Chief Dental Officer and the Director of Dental Operations.

  • Initial recipient of call outs.

  • Performs duties in assigned position and can work clinically as a EFDA, if needed.

• Meets VP/Chief Dental Officer and/ or the Director of Dental Operations on a biweekly basis, or as required.

• Communicates with the Treating Dentists for any scheduling, encounter (procedure codes/assessment codes), and training concerns, as needed

• Provides Slot Utilization Information for the Dental Department to the VP/Chief Dental Officer and the Director of Dental Operations monthly.

• Coordinates and helps to facilitate new site dental openings

• Facilities routine staff meetings with Dental Staff.

• Resolves patient concerns and facilitates site transfers.

• Initiates Incident Reports, Facilities and IS Requests. and Ensures proper completion, documentation and communication as required.

• Conducts Mock Surveys and/or emergency drills.

• Monitors and manages Administrator for the use of Care Credit at CHC Dental

• Monitors timely and accurate input of patient diagnosis and services information

• Proficiency of PowerPoint creation and presentation

• Assists in the development, production and customization of reports using Microsoft Office tools and establishes, maintains, and documents data files.

  • Monitoring eCW Jelly Bean Reports

    • Providers

    • Support Staff

  • Unlocked Charts

    • Providers-Dentists

    • Co-signs-Hygienist

  • No Shows reports

    • Review for discharges for non-compliance and behavior

    • Facilitates the No show process for documentation and notification

  • Appeals process for re-instatement for Dentals services (Review with the CDO and treating dentist, documents review, and generates the letter for outcome)

  • Patient Transfers from sites

    • Manages actions and requests.

• Monitors the timeliness and accuracy of patient scheduling,

  • eCW Scheduling template, (creation, and updates)

• Coordinates with the Call Center Team and Call center leadership for Schedule Coverage updates, and overall template updates.

• Huddles with the Dental Call Center team to maintain an open line of communication and interoffice support to address updates and concerns.

• Contact for the collaborating agencies with CHC for patient referrals and scheduling. (Example, New Beginnings, Ryan White, WODA, Florida Hospital Home Care Services, and ORMC Pediatric Dental Referrals)

• Collaborates with other Community Health Centers regarding CHC's EHR system.

• Assists in EHR Audits (Administrative portion of chart audits)

• Assists in AAAHC Chart reviews and CHC preparation meetings

• Merges Duplicate Accounts.

  • eCW Merge

  • Dental Module Merge

  • Tiger View-x-ray merge

• Responsible for the inventory of equipment, instruments and supplies.

• Assists with ensuring compliance with local, state and federal rules and regulations, and accrediting bodies.

• Notifies leaders regarding problems relating to utilities, equipment, and software.

• Required to frequently travel to all other CHC locations. Assignments may include evenings and weekends.

• Reviews and approves Travel Expense Reports.

• Supervises:

  • Dental Front Desk Specialist staff and work flow processes

  • Prepares employee evaluations, and applicable competencies

  • Conducts employee coaching sessions.

  • Facilitates the professional development of staff.

• Insurance verification, payment postings for completeness and correct computations, referral functions, charge entry and generation of claims.

• Collaborates with CHC Billing department for any needed updates on encounters to ensure proper billing and payment. (Assessment codes, Billing codes, X-rays, and narrative notes from the provider's--Clinical and Front Desk?Encounters and Claims)

• Manages Error Documents

Training and Education of Dental Staff & Students:

• Clinical/Practice Management/Onboarding Plans:

  • Dentist  (DDS / DMD)

  • Dental Hygienist (RDH, CRDH)

  • Dental Assistant

  • Dental Front Desk Specialist

  • Dental Assistant-Dental Training Specialist

  • Dental, Hygiene and Assisting Student Programs

  • Dental Hygiene Student Instructor(s)

• Annual Competencies for Dental Assistant's

• Works with the Student Programs to coordinate/ensure proper scheduling of students, and for patient care.

• Refresher team training. (Internal/External)

• Conducts and provides performance analysis of the Dental Training Specialist and Dental Student Liaisons.

• Accepts responsibility for maintaining and updating knowledge of all new and existing policies and procedures and participates in education of staff.

• Perform other duties as assigned or necessary 

Education:

• High School Diploma required.
• Associate Degree preferred.

Certification/Licensure:

• Current BLS certification required
• Expanded Functions Dental Assistant preferred
• Must have a valid Florida Driver's License.

Experience:

• A minimum of two years dental practice experience preferred.
• A minimum of two years in a healthcare setting (i.e. community health center, large dental office or group practice) required.
• A minimum of two years as a trainer preferred

Special Skills:

• Must have excellent organizational skills, ability to communicate with a variety of personality types in an efficient and friendly manner.

• Good written and verbal communication skills.

• Computer (Microsoft Office, Internet) skills are also required.

• Continued employment is contingent on the successful completion of eCW Training.

• Ability to problem solve and work with minimal guidance.

• Initiative and creativity, paired with a willingness to work with other departments in developing and maintaining organizational systems is imperative.

  Other requirements: 

• Able to work flexible hours as needed.