Ensures new hire orientation and training of new team members is according to compliance regulations and CHC's requirements.
Conducts regular reviews of training programs using approved evaluation procedures and identifies training needs through evaluations, surveys, and continuous observations.
Facilitates New Hire Orientation and Onboarding processes for new team members, including logistical details such as scheduling, space coordination, facilitation and partnerships with internal and external SME's.
Using sound project management methodology, project manages the creation and delivery of a wide variety of Learning & Development projects.
Assists with the development of curriculum, courses, and training tools like videos, webinars, and presentations.
Manage components of CHC's student/resident orientation process.
Uses technology to effectively deliver learning content to track, schedule and monitor team member and leader participation in learning events and programs.
Designs, develops and maintains learning content, and manages learning content inventory and programs.
Responsible for the reports, analysis, and communication of CHC's Team Member Survey projects.
Builds and maintains the learning and development library of resources for team members and leaders.
Oversees the Management Essentials program for all new leaders.
Facilitates learning and development initiatives through multiple vehicles such as, instructor-led training (ILT), webinars, and e-learning.
Designs and delivers job aids/performance support tools, charts, tables, tools and materials as requested.
Conducts gap analysis during the curriculum development process.
Develops metrics and measurements to ensure the level of effectiveness for CHC's learning and development training programs.
Works to ensure learning and development systems and programs are current and up to date.
Researches learning platforms, best practices and new learning initiatives.
Plans, writes and designs team member communication initiatives, including the CHC News Now newsletter, e-mails and other communication forums.
Supports and maintains the CHC security badge process and system as needed.
Manages CHC's learning environment to include consistency of training programs, quality of delivery, content of presentations, licensing requirements, timelines and deadlines, and record-keeping.
Responsible for CHC's Compliance program including developing content, monitoring, analysis and reporting for required compliance-driven learning initiatives.
Participates on CHC Strategic planning committees and projects as assigned.
Manages knowledge/information/content in organization's Wiki and other platforms.
Develops positive relationships and rapport throughout the organization amongst leaders and team members.
Provides project and program support as assigned.
Builds and compiles completion of reports in the HRIS system and other platforms related to Learning & Development.
Serves as partner/liaison with HRIS and technology vendors and other CHC departments on technology implementation and projects related to Learning & Development.
Participates in project planning, project documentation and project management as assigned.
Adheres to confidentiality of all employee and patient information.
Bachelors Degree required (preferably in Learning & Development, Human Resources, Instructional Systems, Organizational Development, or related field). Masters Degree preferred.
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.
Certified Professional in Learning and Performance (CPLP) preferred.
Minimum of two years of experience in Human Resources, or any similar combination of education and experience.
Minimum of two years as a Learning & Development practitioner in the health care industry preferred.
Demonstrated experience in computer technology, developing reports and project management of HRIS and/or technology initiatives.
Knowledge and Skills:
Requires prior knowledge of principles and practices of Learning & Development and/or Human Resources.
Effective verbal and written communication skills; excellent interpersonal skills, and computer literacy.
Ability to work with minimal supervision.
Advanced knowledge in Microsoft Office suite including Word, Excel, PowerPoint and Publisher.
Knowledge of learning and content management systems, HRIS system and knowledge management system.
Able to work flexible hours as needed.
Other duties as assigned.