• Coordinate the preparation of CHC's annual learning and development plan, and maintains compliance with established schedules to include, vendor/instructor assignments, training space, and other resources.

• Ensures new hire orientation and training of new team members is according to compliance regulations and CHC's requirements.

• Conducts regular reviews of training programs using approved evaluation procedures and identifies training needs through evaluations, surveys, and continuous observations. 

• Facilitates New Hire Orientation and Onboarding processes for new team members, including logistical details such as scheduling, space coordination, facilitation and partnerships with internal and external SME's.

• Using sound project management methodology, project manages the creation and delivery of a wide variety of Learning & Development projects.

• Assists with the development of curriculum, courses, and training tools like videos, webinars, and presentations.

• Manage components of CHC's student/resident orientation process.

• Uses technology to effectively deliver learning content to track, schedule and monitor team member and leader participation in learning events and programs.

• Designs, develops and maintains learning content, and manages learning content inventory and programs.

• Responsible for the reports, analysis, and communication of CHC's Team Member Survey projects.

• Builds and maintains the learning and development library of resources for team members and leaders.

• Oversees the Management Essentials program for all new leaders.

• Facilitates learning and development initiatives through multiple vehicles such as, instructor-led training (ILT), webinars, and e-learning.

• Designs and delivers job aids/performance support tools, charts, tables, tools and materials as requested.

• Conducts gap analysis during the curriculum development process.

• Develops metrics and measurements to ensure the level of effectiveness for CHC's learning and development training programs.

• Works to ensure learning and development systems and programs are current and up to date.

• Researches learning platforms, best practices and new learning initiatives.

• Plans, writes and designs team member communication initiatives, including the CHC News Now newsletter, e-mails and other communication forums.

• Supports and maintains the CHC security badge process and system as needed.

• Manages CHC's learning environment to include consistency of training programs, quality of delivery, content of presentations, licensing requirements, timelines and deadlines, and record-keeping.

• Responsible for CHC's Compliance program including developing content, monitoring, analysis and reporting for required compliance-driven learning initiatives.

• Participates on CHC Strategic planning committees and projects as assigned.

• Manages knowledge/information/content in organization's Wiki and other platforms.

• Develops positive relationships and rapport throughout the organization amongst leaders and team members.

• Provides project and program support as assigned.

• Supports and maintains the establishment of a positive learning culture by preserving the quality of the learning and development environment.

HRIS/Intranet/Reports:

• Builds and compiles completion of reports in the HRIS system and other platforms related to Learning & Development.

• Serves as partner/liaison with HRIS and technology vendors and other CHC departments on technology implementation and projects related to Learning & Development.

  
  

Project Management:

• Participates in project planning, project documentation and project management as assigned.

• Adheres to confidentiality of all employee and patient information.

Education: 

• Bachelors Degree required (preferably in Learning & Development, Human Resources, Instructional Systems, Organizational Development, or related field). Masters Degree preferred.

Certification/Licensure:

• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.

• Certified Professional in Learning and Performance (CPLP) preferred. 

Experience: 

• Minimum of two years of experience in Human Resources, or any similar combination of education and experience.

• Minimum of two years as a Learning & Development practitioner in the health care industry preferred. 

• Demonstrated experience in computer technology, developing reports and project management of HRIS and/or technology initiatives.

Knowledge and Skills: 

• Requires prior knowledge of principles and practices of Learning & Development and/or Human Resources. 

• Effective verbal and written communication skills; excellent interpersonal skills, and computer literacy. 

• Ability to work with minimal supervision. 

• Advanced knowledge in Microsoft Office suite including Word, Excel, PowerPoint and Publisher. 

• Knowledge of learning and content management systems, HRIS system and knowledge management system.

Other requirements:

• Able to work flexible hours as needed. 

• Other duties as assigned.