Learning & Development Coordinator

Primary Responsibilities and Specific Duties:

  • Coordinate the preparation of CHC's annual learning and development plan, and maintains compliance with established schedules to include, vendor/instructor assignments, training space, and other resources.
  • Ensures new hire orientation and training of new team members is according to compliance regulations and CHC's requirements.

  • Conducts regular reviews of training programs using approved evaluation procedures and identifies training needs through evaluations, surveys, and continuous observations. 

  • Facilitates New Hire Orientation and Onboarding processes for new team members, including logistical details such as scheduling, space coordination, facilitation and partnerships with internal and external SME's.

  • Using sound project management methodology, project manages the creation and delivery of a wide variety of Learning & Development projects.

  • Assists with the development of curriculum, courses, and training tools like videos, webinars, and presentations.

  • Manage components of CHC's student/resident orientation process.

  • Uses technology to effectively deliver learning content to track, schedule and monitor team member and leader participation in learning events and programs.

  • Designs, develops and maintains learning content, and manages learning content inventory and programs.

  • Responsible for the reports, analysis, and communication of CHC's Team Member Survey projects.

  • Builds and maintains the learning and development library of resources for team members and leaders.

  • Oversees the Management Essentials program for all new leaders.

  • Facilitates learning and development initiatives through multiple vehicles such as, instructor-led training (ILT), webinars, and e-learning.

  • Designs and delivers job aids/performance support tools, charts, tables, tools and materials as requested.

  • Conducts gap analysis during the curriculum development process.

  • Develops metrics and measurements to ensure the level of effectiveness for CHC's learning and development training programs.

  • Works to ensure learning and development systems and programs are current and up to date.

  • Researches learning platforms, best practices and new learning initiatives.

  • Plans, writes and designs team member communication initiatives, including the CHC News Now newsletter, e-mails and other communication forums.

  • Supports and maintains the CHC security badge process and system as needed.

  • Manages CHC's learning environment to include consistency of training programs, quality of delivery, content of presentations, licensing requirements, timelines and deadlines, and record-keeping.

  • Responsible for CHC's Compliance program including developing content, monitoring, analysis and reporting for required compliance-driven learning initiatives.

  • Participates on CHC Strategic planning committees and projects as assigned.

  • Manages knowledge/information/content in organization's Wiki and other platforms.

  • Develops positive relationships and rapport throughout the organization amongst leaders and team members.

  • Provides project and program support as assigned.

  • Supports and maintains the establishment of a positive learning culture by preserving the quality of the learning and development environment.

HRIS/Intranet/Reports:

  • Builds and compiles completion of reports in the HRIS system and other platforms related to Learning & Development.

  • Serves as partner/liaison with HRIS and technology vendors and other CHC departments on technology implementation and projects related to Learning & Development.


Project Management:

  • Participates in project planning, project documentation and project management as assigned.

  • Adheres to confidentiality of all employee and patient information.

Performs other duties as assigned


Qualifications:

Education: 

  • Bachelors Degree required (preferably in Learning & Development, Human Resources, Instructional Systems, Organizational Development, or related field). Masters Degree preferred.

Certification/Licensure:

  • Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.

  • Certified Professional in Learning and Performance (CPLP) preferred. 

Experience: 

  • Minimum of two years of experience in Human Resources, or any similar combination of education and experience.

  • Minimum of two years as a Learning & Development practitioner in the health care industry preferred. 

  • Demonstrated experience in computer technology, developing reports and project management of HRIS and/or technology initiatives.

Knowledge and Skills: 

  • Requires prior knowledge of principles and practices of Learning & Development and/or Human Resources. 

  • Effective verbal and written communication skills; excellent interpersonal skills, and computer literacy. 

  • Ability to work with minimal supervision. 

  • Advanced knowledge in Microsoft Office suite including Word, Excel, PowerPoint and Publisher. 

  • Knowledge of learning and content management systems, HRIS system and knowledge management system.

Other requirements:

  • Able to work flexible hours as needed. 

  • Other duties as assigned.