Learning & Development Coordinator

CHC follows the CMS requirements which requires all team members to obtain a COVID-19 vaccination.

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

    • No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
    • A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
    • Competitive compensation with advancement opportunities and tuition / training reimbursement.
    • Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, 2020, 2021 and 2022.
    • Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
    • Modernized and attractive health centers, that patients love.

Job Summary:

This is a remote position, but will require travel to facilitate orientation, trainings and attend meetings as needed.

Assists department in carrying out learning, development, and performance initiatives and programs through effective project management; Conducts needs analyses, designs, develops, implements, and evaluates learning, development, change, performance, and communication initiatives.

Facilitates New Hire Orientation and Onboarding processes for new team members, including logistical details such as scheduling, space coordination, facilitation and partnerships with internal and external SME's.

Primary Responsibilities and Specific Duties:

  • Coordinates the preparation of CHC's annual learning and development plan and initiatives, maintains compliance with established schedules to include, vendor/instructor assignments, training space, and other resources.
  • Ensures new hire orientation and training of new team members is according to compliance regulations and CHC's requirements.
  • Conducts regular reviews of training programs using approved evaluation procedures and identifies training needs through evaluations, surveys, and continuous observations.
  • Facilitates new hire orientation and onboarding processes for new team members, including logistical details such as scheduling, space coordination, facilitation and partnerships with internal and external leaders and vendors.
  • Using sound project management methodology, project manages the creation and delivery of a wide variety of Learning & Development projects.
  • Assists with the development of curriculum, courses, and training tools like videos, webinars, and presentations.
  • Manages components of CHC's student/resident orientation process.
  • Uses technology to effectively deliver learning content to track, schedule and monitor team member and leader participation in learning events and programs.
  • Designs, develops and maintains learning content, and manages learning content inventory and programs.
  • Responsible for the reports, analysis, and communication of CHC's Team Member Survey projects.
  • Builds and maintains the learning and development library of resources for team members and leaders.
  • Oversees Management Essentials new leader program.
  • Facilitates learning and development initiatives through multiple vehicles such as, instructor-led training (ILT), webinars, and e-learning.
  • Designs and delivers job aids/performance support tools, charts, tables, tools and materials as requested.
  • Conducts gap analysis during the curriculum development process.
  • Develops metrics and measurements to ensure the level of effectiveness for CHC's learning and development training programs.
  • Researches learning platforms, best practices, and new learning initiatives to ensure learning and development systems and programs are current and up to date.
  • Develops, writes and designs team member communication initiatives, including the CHC News Now newsletter, Wiki blog, e-mails and other communication forums.
  • Manages CHC's learning environment to include consistency of training programs, quality of delivery, content of presentations, licensing requirements, timelines and deadlines, record-keeping and reports.
  • Responsible for CHC's Compliance program including developing content, monitoring, analysis and reporting for required compliance-driven learning initiatives.
  • Participates on CHC Strategic planning committees and projects as assigned.
  • Manages knowledge/information/content in organization's Wiki and other platforms.
  • Develops positive relationships and rapport throughout the organization amongst leaders and team members.
  • Supports Senior Manager of Learning & Organizational Development in the delivery of system-wide initiatives and implementation of strategic priorities.
  • Coordinates with subject matter experts to assess training needs, define learning outcomes, and coach on appropriate delivery methods.
  • Proactively updates training materials and documentation to ensure current and relevant information
  • Provides project and program support as assigned.
  • Supports and maintains the establishment of a positive learning culture by preserving the quality of the learning and development environment.


  • Builds and compiles completion of reports in the HRIS system and other platforms related to Learning & Development.
  • Serves as partner/liaison with HRIS and technology vendors and other CHC departments on technology implementation and projects related to Learning & Development.

Project Management:

  • Participates in project planning, project documentation and project management as assigned.
  • Adheres to confidentiality of all employee and patient information.
  • Performs other duties as assigned.



  • Bachelor's Degree required (preferably in Learning & Development, Human Resources, Instructional Systems, Organizational Development, or related field). Master's Degree preferred.


  • Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.
  • Certified Professional in Learning and Performance (CPLP) preferred.


  • Minimum of three years of experience in Human Resources, or any similar combination of education and experience required.
  • Minimum of two years as a Learning & Development practitioner in the health care industry preferred.
  • Demonstrated experience in computer technology, developing reports and project management of HRIS and/or technology initiatives.

Knowledge and Skills:

  • Requires prior knowledge of principles and practices of Learning & Development and/or Human Resources.
  • Effective verbal and written communication skills; excellent interpersonal skills, and computer literacy.
  • Ability to work with minimal supervision.
  • Advanced knowledge in Microsoft Office suite including Word, Excel, PowerPoint and SharePoint.
  • Knowledge of learning and content management systems, HRIS system and knowledge management system.

Other requirements:

  • Able to work flexible hours as needed.
  • Travels to all CHC locations as assigned.
  • Other duties as assigned.