The Call Center Nurse is responsible for day to day telephonic medical management. Manages member care ensuring essential, effective, appropriate and coordinated behavioral and physical health and social services. Acts as a member advocate, seeking and coordinating solutions to member health care needs.
The Call Center Nurse will also serve as a contact for patients and other customers on scheduling an appointment, reaching their provider or Care Team, or asking general questions involving CHC. The Call Center Nurse is responsible for ensuring that all necessary data is entered properly, accurately and thoroughly. In addition, communicates to the patient pertinent information with regard to all CHC programs and services, financial balances, instructions and/or information needed prior to the scheduled appointment. The Call Center Nurse provides exemplary customer service to both internal and external customers and strives to continuously improve service delivery.