Community Health Centers, Inc. (CHC) is a private, non-profit, multi-site organization that provides healthcare to insured, uninsured, under-insured, and under-served children and adults. We are a Federally Qualified Health Center (FQHC). CHC provides care to more than 63,000 patients each year within Orange and Lake counties in Florida.

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays.
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Awarded "Best and Brightest Companies to Work for in the Nation" for 5 consecutive years.
  
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

The ideal candidate must have:

• Knowledge of information technology systems and software and the ability to manage the entire spectrum of information technology operations including infrastructure and cybersecurity.
• Experience with implementation of information technology integrations in a large division/company.
• Experience with large-scale projects including support and implementation of EHR/clinical decision support tools.
• Extensive enterprise-wide project management experience, including the ability to successfully coordinate complex projects between clinical/operational areas.
• Knowledge of information technology systems and software and the ability to manage the entire spectrum of information technology operations including infrastructure and cybersecurity.
• Experience in strategic planning and execution.

Primary Responsibilities:

• Lead IS strategic and operational planning to achieve business goals by fostering innovation, prioritizing IS initiatives, and coordinating the evaluation, deployment, and management of current and future IS systems across the organization.
• Promote and oversee strategic relationships between internal IS resources with internal customers and external entities, including government, vendors, and partner organizations.
• Serves as the organization's designated Corporate Security Officer to ensure compliance with all existing and emerging requirements related to system security and confidentiality of health information.
• Establishes IS departmental goals, objectives, and operating procedures.
• Oversight of optimization of the information systems; oversight of systems development, adoption, implementation, and upgrades.
• Ensures continuous delivery of information services through oversight of service level agreements with end users and monitoring of systems performance.
• Oversees the design and implementation of new applications and changes to existing systems and software.
• Serves as Electronic Health Record (EHR) consultant to the organization.
• Provides guidance on training, educational needs, approaches, materials, and venues for IS end users.
• Directs information and data integrity activities to include interacting with company leadership on internal and external operations that are impacted by the capture, storage, processing, and dissemination of information.
• Identifies opportunities for the appropriate and cost-effective investment of financial resources in information systems and resources, including staffing, sourcing, purchasing, and in-house development. Assesses and communicates risks associated with IS investments.
• Develops business case justifications and cost/benefit analyses for IS spending and initiatives, supporting a detailed definition of data requirements and departmental workflows.
• Evaluates and procures new hardware and software to meet company business objectives.
• Reviews and approves vendor proposals and contracts.
• Establishes a service management program by developing and implementing a customer service platform to serve the organizational needs with a focus on end users.
• Consults with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes and opportunities.
• Participates in vendor contract negotiations for all new computer equipment and software purchased for the corporation.
• Keeps current with trends and issues in the IS industry, including current technologies and prices. Advises, counsels, and educates executives and management on their competitive or financial impact.
• Works with the Executive Management and applicable organizational entities to ensure IS policies and procedures meet or exceed existing legal and regulatory requirements.
• Participates on the Compliance Committee.
• Responsible for recruiting, hiring, developing, and supervising staff.
• Other duties as assigned.

Qualifications:

Education:

• Bachelor's degree in Health Informatics, Business Administration or other IT related field required.
• Master's Degree preferred.

Experience:

• Minimum of 8 years' experience combined in healthcare informatics and IT is required.
• Minimum of 5 years' experience in a director-level position is required.
• Experience with large-scale projects including support and implementation of EHR/clinical decision support tools is required.
• Extensive enterprise-wide project management experience, including the ability to successfully coordinate complex projects between clinical/operational areas is required.
• Knowledge of information technology systems and software and the ability to manage the entire spectrum of information technology operations including infrastructure and cybersecurity is required.
• Enterprise data management skills are required.

Special Skills:

• Experience in strategic planning and execution.
• Knowledge of vendor relationships, contracting, and negotiating.
• Experience with implementation of information technology integrations in a large division/company.
• Builds collaborative relationships both internally and externally.
• The job requires considerable contact with people and the ability to train and motivate others.
• The position requires the ability to connect the continuously changing environment of health informatics and information services with corporate leaders and clinical team members.
• Demonstrated ability to be self-directed and highly collaborative; has excellent organizational, analytical and project management skills.

Other requirements:

• Able to work flexible hours as needed.
• Required to travel to all CHC centers and other external meetings.
• Current Florida Driver license is required.