A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.
Top Reasons to work at Community Health Centers
-A great benefits package that includes healthcare coverage, retirement plans, vacation, sick leave, and more.
-Competitive compensation with advancement opportunities and tuition / training reimbursement.
-Awarded "Best and Brightest Companies to Work for in the Nation" in 2018 and 2019.
-Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
-Modernized and attractive health centers, that patients love.
Under the guidance of the Center Manager, the Clinical Coordinator provides leadership, supervision, direction, administration, and coordination within the Center for all clinical areas. Actively participates in providing excellent customer service within the Center. Ensures optimum employee satisfaction by building and maintaining a working environment of trust, open communication and respect for each employee.
Primary Responsibilities and Specific Duties:
-Provides supervision, training, and evaluation of assigned staff within the center in collaboration with other management personnel
-Monitors and ensures compliance with the following requirements: employee performance management, coaching session, timely and accurate notes
-Completes team member Clinical Competencies as assigned
-Hires, disciplines, and terminates staff in partnership with HR and in accordance with legal requirements and corporate policies and procedures
-Facilitates the professional development of staff
-Ensures compliance with CHC policies and procedures. For example: Progressive, Discipline/Termination; Time, Attendance & Punctuality; HIPAA Medical Records, Incident Reporting, Infection Control, Safety, Workplace Violence, etc.
-Responsible for maintaining and updating knowledge of all new and existing policies and procedures and participates in education of staff
-Facilitates monthly clinical support staff meetings
-Develops center schedules and monitors overtime of clinical support staff
-Ensures compliance with work flow processes
-Covers as appropriate during staff vacancies, vacation, leaves of absence, etc.
-Initial recipient of call outs for direct reports. Assist with the daily schedule to cover call-outs, and then reports the changes to the Center Manager. Keeps the flow of the work running smoothly, and reports any issues that may impede the work environment to the Center Manager.
-Collaborates with the leaders to identify objectives and strategies for performance improvement in care coordination, communications and management of patient care
-Responsible for participation of team members in pre-visit planning, huddles, one-on-one communication, regular site meetings and email to communicate and address patient care and operational requirements
-Ensures daily and weekly tasks are completed
-In the absence of the Center Manager, acts as their designee when requested
-Primary designee for any patient complaints with the goal of resolving the complaint or escalating to the Center Manager when complaint cannot be resolved
-Coordinates/evaluates daily operations including nursing, information systems, and facilities management. Provides first-line support and resolution of facility issues.
-Evaluates key clinical processes for continued improvement and efficiency
-Recommends facility improvements and routinely evaluates clinical space
-Maintains all necessary center information brochures, accreditation documents, and other information
-Assists with ensuring compliance with local, state, and federal rules and regulations, and accrediting bodies. Conducts and participates in real or mock surveys and or emergency drills.
-Initiates incident reports and ensures proper completion and communication as required
-Functions as a Subject Matter Expert for EHR, vaccine coordinators, and Florida Shots Program or Clinical programs
-Ensures equipment is in proper working order; including required yearly or bi-annual maintenance stickers
-Responsible for compliance requirements such as QA log, refrigerator/freezer temperature log, eye wash station log, reportable disease log, Pap smear logs, and Monthly Clinical Checklist
-Monitors that instruments are properly cleaned, sterilized and stored for procedures
-Acts as a liaison between departments regarding center business and/or clinical functions as applicable
-Maintains supply inventories and orders supplies with leadership approval
-Completes additional projects and/or duties as assigned within established guidelines
-Performs other duties as assigned
-Graduate from an accredited school for Licensed Practical Nurse or Registered Nurse is required
-Must possess and maintain valid Florida LPN license
-Current BLS certification required or must be obtained within the first 30 days of employment.
-2 years previous experience in a clinical setting is required
-Previous supervisory experience preferred
-Knowledge of EHR software or equivalent is required
Required Special skills:
-Excellent supervisory and organizational skills
-Excellent customer service skills required
-Excellent written and oral communication skills
-Computer skills and medical software experience, especially Electronic Health Records
-Must work flexible hours as required
-Travel to multiple locations as required
-Required to maintain a valid Florida Driver's License
-Required to respond to after hour alarm calls