A career at Community Health Centers offers a unique opportunity
to join a team that makes a real impact in our community every day, by
improving individuals' health while enhancing their quality of
Top Reasons to work at Community Health Centers
- A great benefits
package that includes healthcare coverage, retirement plans, vacation,
sick leave, and more.
compensation with advancement opportunities and tuition / training
- Awarded “Best and
Brightest Companies to Work for in the Nation” in 2018 and 2019.
- Awarded “Top 100
Workplaces for Growing Families” by Orlando Sentinel.
- Modernized and
attractive health centers, that patients love.
The Referral Services Representative is responsible for providing
first class customer service and ensures that all necessary patient data is
completed and coordinated properly, accurately and thoroughly. The Referral Services Representative provides
customer satisfaction to both internal and external customers and strives to
continuously improve service delivery.
Primary Responsibilities and Specific Duties:
- Participate in
team meetings to communicate and address patient care and operational
- Answer the
telephone in a courteous and professional manner.
- Take accurate,
detailed messages from patients for providers and other office staff.
- Answer phone
queries from other medical facilities, public health units, etc.
- Assist with
routine office duties as needed.
processes referrals and orders, including the timely tracking of referrals
and orders for completion.
- Perform a variety
of duties associated with referring patients to other specialist or
institutions for additional health care.
- Review and explain
the referral process to the patient including, but not limited to steps
that are involved, who the referral providers are and how to contact a
hospital or referral specialist office.
- Obtain insurance
authorization as needed.
- Ensure all
necessary consents are available, or make arrangements to obtain them.
- Process all
incoming and outgoing patient data information to ensure appropriate
coordination and continuity of patient care.
- Forward all
Release of Information requests to appropriate vendor.
- Responsible for
monitoring faxes and accurately attaching documents to correct patient
account, using appropriate naming conventions.
- Maintain patient
confidentiality at all times in accordance with HIPPA regulations.
- Perform other duties
- High school
diploma or equivalent is required; some business classes,
vocational/technical training preferred.
- At least 1 year
previous experience in a medical office setting and knowledge of
E-Clinical software or equivalent is required.
- Skill in creating
an atmosphere conducive to customer friendly relations by providing,
memorable, courteous, friendly and prompt customer service.
(English/Spanish) communications skills helpful.
- Ability to show
courtesy and respect to all customers.
- Ability to be a
- Ability to
effectively handle multiple tasks in a fast paced environment.
- Ability to
identify problem issues and determine the appropriate course of
action/redirection within department guidelines required to resolve
- Ability to resolve
issues of conflict in a tactful and professional manner and to effectively
diffuse irate callers; typing and computer skills.
- Able to work
flexible hours as needed.