Dental Front Desk Specialist - Four Corners

Primary Responsibilities and Specific Duties:

  • Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.

Customer Service:

  • Greet patients with a smile and introduce self.

  • Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

  • Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.

  • Excellent communication skills and problem-solving abilities

Foundation Knowledge:

  • Patient Registration

  • Schedule patient appointments.

  • Record all cancellations and No Show's; send No Show letter.

  • Initiates appointment reminder calls and confirms patient appointments accurately.

  • Collects and verifies appropriate patient demographic and insurance information.

  • For scheduled patients maintain a quick call list for cancellations.

  • Enters provider approved payment arrangements in patient account and provides patient with payment plan information.

  • Prints visit summaries, collect patient's payments and posts to accounts.  Prints and provides receipts and appointment card to patients.

  • Possess practical knowledge of MCNA referral process, enters and submits patient

  • Prints visit summaries, collects patient's payments and posts to accounts.  Prints and provides receipts and appointment card.

  • Financial Counselor

  • Provides patient with complete sliding scale program information.

  • Collects, evaluates and documents sliding scale program application, supporting documentation and accurately determines program eligibility.

  • Provides patient with program specific benefit insurance information.

  • Assist patients with billing problems.

  • Finalize all paperwork for billing ensuring Dentist signatures.

  • Respond to questions regarding patient balances, collections, and insurance.

  • Administrative

  • Creates/updates actions and/or telephone encounters.

  • Generates and prints patient No-Show letters daily.

  • Monitors dental team productivity.

  • Scans, titles and files patient documents using the correct naming conventions and locations.

  • Referral

  • Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.

  • Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.

  • Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.

Equipment and Software Applications:

  • Answer telephones; transfers call to appropriate staff, takes messages

  • Manages Outlook mail and calendar daily.

  • Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.

  • May be required to travel to other CHC locations.  

  • Perform other duties as assigned or necessary.

Qualifications:

Education:   

  • High school diploma or equivalent.

Experience: 

  • 2 years of dental office experience preferred including Electronic Medical Records or other dental software. 

  • Exceptional customer service skills. 

  • Previous experience with Care Credit financing preferred.

Certification/Licensure: 

  • None

Special Skills: 

  • Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.

  • Bi-lingual preferred.

Other requirements:

  • Must be able to work flexible hours.