Primary Responsibilities and Specific Duties:
Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.
Greet patients with a smile and introduce self.
Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.
Schedule patient appointments.
Record all cancellations and No Show's; send No Show letter.
Initiates appointment reminder calls and confirms patient appointments accurately.
Collects and verifies appropriate patient demographic and insurance information.
For scheduled patients maintain a quick call list for cancellations.
Enters provider approved payment arrangements in patient account and provides patient with payment plan information.
Prints visit summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment card to patients.
Possess practical knowledge of MCNA referral process, enters and submits patient
Prints visit summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment card.
Provides patient with complete sliding scale program information.
Collects, evaluates and documents sliding scale program application, supporting documentation and accurately determines program eligibility.
Provides patient with program specific benefit insurance information.
Assist patients with billing problems.
Finalize all paperwork for billing ensuring Dentist signatures.
Respond to questions regarding patient balances, collections, and insurance.
Creates/updates actions and/or telephone encounters.
Generates and prints patient No-Show letters daily.
Monitors dental team productivity.
Scans, titles and files patient documents using the correct naming conventions and locations.
Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.
Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.
Equipment and Software Applications:
Answer telephones; transfers call to appropriate staff, takes messages
Manages Outlook mail and calendar daily.
Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.
May be required to travel to other CHC locations.
Perform other duties as assigned or necessary.
High school diploma or equivalent.
2 years of dental office experience preferred including Electronic Medical Records or other dental software.
Exceptional customer service skills.
Previous experience with Care Credit financing preferred.
Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.
Must be able to work flexible hours.