Network Systems Administrator - Administration

CHC follows the CMS requirements which requires all team members to obtain a COVID-19 vaccination.

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

  • A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
  • Competitive compensation with advancement opportunities and tuition / training reimbursement.
  • Awarded “Best and Brightest Companies to Work for in the Nation” in 2018, 2019, 2020, and 2021.
  • Awarded “Top 100 Workplaces for Growing Families” by Orlando Sentinel.
  • Modernized and attractive health centers, that patients love.

Job Summary:

The Network Systems Administrator position focuses on telecommunications installation, modification, repair, and maintenance along with other information services applications and network infrastructure. The incumbent provides technical support and guidance to telecommunications users, IS Leadership, and contract personnel. Evaluates the needs of telecommunications users, and translates them into requirements, identifies requirements and performs the actions required to provide needed services, relates users' requirements to existing technology, policies and priorities, systems capabilities, equipment requirements, costs and funding, to provide optimum support. Works collaboratively with IS Team.

Primary Responsibilities and Specific Duties:

  • Responsible for technical and analytical work pertaining to the planning, development, acquisition, testing, integration, installation, utilization, or modification of telecommunications systems, facilities, services, and procedures, planning, implementation of telecommunications programs, systems and services.
  • Installing, operating, planning and administering telecommunication systems, network and related equipment.
  • Evaluating the effectiveness of existing voice and data communications, analyzing/testing a variety of established techniques/methods to evaluate alternatives and arrive at decisions, conclusions and recommendations.
  • Researching trends/pattern and investigating/analyzing a variety of telecommunications problems, questions, or conditions.
  • Performs help desk functions as required by incident reports or service trouble-call requests regarding CHC’s telecommunications platform including Mitel phone system, Mitel Call Center operations, Team webinars and Teams video conferencing, cellular devices, pots lines, voip telephones, video telephones and facsimile gateways.
  • Executes on telecommunications related IS requests including detailed knowledge of installation plan, communication and coordination with contract vendors on timelines and deliverables, point person for telecom vendor needs related to projects and services and on-site support for all telecom related service being provided at CHC.
  • Assists Leadership with the preparation of RFP’s and quotes for contracting of Telecom services.
  • Serves as technical expert and customer service representative for all telecommunications issues.
  • Develops reports and updates to submit to IS Leadership.
  • Designs, creates and distributes operational troubleshooting guides related to software and hardware used at CHC.
  • Documents network configurations and processes, updating them on a yearly basis or as needed.
  • Works closely with Networking Specialist to facilitate projects, project goals and meet project timelines.
  • Other duties as assigned.

Qualifications:

Education:

  • High school diploma or GED
  • Networking or Phone Platform Certification required
  • Bachelor’s Degree preferred

Experience:

  • Four years direct experience within a business environment and information systems
  • Experience with Windows enterprise environments required
  • Experience with UNIX environments preferred
  • Experience with MS office suite, Remote Administration Suites, anti-virus programs, and terminal emulation software required
  • Minimum of 3 years working in the IT field required
  • Experience with Wireshark, Solarwinds or other network monitoring and troubleshooting software preferred
  • Experience with Extreme, Brocade, MikroTik preferred
  • Experience with Mitel, Mitel contact center, Shoregear switches preferred
  • Experience with Wireless Access points systems such as Meraki or Ruckus preferred

Certification:

  • MTCNA/MTCRE, WCNA, preferred

Special Skills:

  • Experience in evaluating, analyzing, developing or improving communications systems, procedures, and requirements
  • Knowledge of general telecommunications administration and general computer hardware and software
  • Knowledge of telecommunications installation, modification, repair, and maintenance
  • Knowledge of Enterprise mobile device management programs, policies, and procedures
  • Knowledge of telecommunications programs maintenance and support
  • Ability to work with and understand technical information related to telecommunications
  • Knowledge of principles, methods, and tools for developing, scheduling, coordinating and executing telecommunication systems and networks
  • Ability to organize, present and communicate technical concepts and issues orally and in writing
  • Must have working knowledge of basic network architecture, topology, and usage
  • Workstation knowledge must include hardware configuration, software installation and usage, and network security
  • Able to work flexible hours and travel throughout CHC locations
  • Current Florida Driver's License required

Other requirements:

  • Able to work flexible hours and travel throughout CHC locations
  • Current Florida Driver's License required